Email support@coolerscout.com. A person reads it. Include your store name and, if it is about one cooler, its name in the app — that is usually enough for us to look at the same thing you are.
The camera has not sent a frame in three capture intervals. Almost always power or Wi-Fi: check it is still plugged in, and that the network name has not changed. A camera whose Wi-Fi changed can be re-provisioned from the app without a factory reset.
Frames are arriving but the shelves are not visible in them — something is parked in front of the camera, or the door has been propped open. Clear it and the cooler recovers by itself on the next frame.
It has never been shown what full looks like, so its shelves are not being read and it cannot raise an alert. Fill the cooler, open it in the app, and tap Calibrate. One tap, once.
Everything we hold about your coolers is visible in the app. For an export, ask us. To delete your account, use Settings → Delete account; that removes your sign-in and signs you out everywhere, and your coolers keep running because they belong to the business rather than to one handset.
If a camera fails through no fault of yours within the first year we replace it. Damage from being dropped, opened, submerged or run outside a cooler is not covered. Email us and we will arrange it.