Service status

All systems operational

What is covered

• Camera uploads — cameras reaching the service and storing frames
• Detection — frames being read and shelf state updated
• Alerts — push notifications and email
• App and API — signing in and reading your coolers

If something looks wrong

A single cooler showing offline or blocked is almost never a service problem — see Support for the usual causes. If several coolers across different stores go quiet at once, that is worth reporting.

Email support@coolerscout.com with the time you noticed it. Alerts are the part of this we treat as critical: a missed alert is the failure that costs you a sale, so it is the first thing we look at.

Planned maintenance

None scheduled. We avoid taking the service down during store hours, and will give notice in the app when that is not possible.